A Guide to the Website Users Acceptance Testing (UAT)

Serena Gray
4 min readDec 6, 2021


So, the moment has arrived. After weeks of waiting, you have finally got access to your brand new website! But, you now have to conduct the UAT or User Acceptance Testing (UAT). How can you ensure that you are covered in all areas? What do you do to record any problems you may encounter? To find these and other answers learn more, keep reading…

UAT, also known as User Acceptance Testing is the procedure an organization goes through following receiving a brand fresh website created by their web developer or web-based agency. This is where individuals, or groups of people, replicates the user experience of the website like their intended audience to find any issues that require to be resolved prior to launching the website.

What is the reason I should take part in UAT?

Whatever the level of planning the project is, how well-written the functional specifications are , and the amount of Quality Assurance (QA) testing the website agency performs before they give the website the client, you will be one or two snags that be encountered while using the site. There are several reasons why this happens, but the most important problems are listed below.

Utilization of websites

Your website in a totally different manner than the web agency would have in the past, so you could encounter issues in the CMS which don’t function exactly the way you planned.


If you upload your own content to the website , as also conducting tests in the event of contradictions between your content and the content that is used on the site, there could be issues regarding the method in which your content is displayed.


As with all new pieces of technology, there’s an initial learning curve as you get familiar with it. Your web agency must strive to present its CMS (Content Management System, or the back-end of your web site) in the most simple method for users to utilize. But, if you’re not experienced with CMS’s, it is probable that a mistake by the user could cause some issues.

What details should I include when I am sharing UAT feedback?

If you’re faced with a problem, it’s not difficult to provide complete details of the issue It’s normal, but you must have given enough information to the organization to have an accurate and complete picture. Therefore, when you report UAT issues you discover you need to provide details such as:


Your website is a huge space, your organization should be able to quickly and efficiently identify the problem. The URL of the website where you noticed the issue is vital.


Certain issues are hard to reproduce. If you provide screen recordings or screenshots, your company can quickly identify the issue you’re having.

The device or browser

The snags may be device, browser, or even model-specific. Being aware of this at the beginning will save you time looking around to get more details. It is possible to utilize this site in case you’re not certain of the configuration of your browser.

Recreate the steps

The actions or steps you performed before identifying an issue could assist your web-based company in identifying and resolving the issue as fast as is possible.

Step-by-step instructions for UAT:

It isn’t easy to manage an entire site to test, therefore we’ve put together a step-by-step guide to speedily and efficiently test your website.

Review your website’s analytics

It’s unlikely to test your website on every device and every browser. When you look at your analytics, you can identify the devices and browsers most commonly utilized to access your website and prepare your testing accordingly.

Assemble your team

It’s not necessary that every person in your business test the site. If you’re unable to test the site by yourself, select a small group of users who will be making use of the site the most daily.

Divide the site into three parts.

If you have a team of people who are trying out the website, divide the site between you (e.g. one person tests the services across all devices/browsers, and someone else is responsible for testing your homepage). This is more effective than each person using a browser since most issues would appear in all browsers.

Take the snags and collate them

If a group of people is evaluating a website as in contrast to one person It is probable that there are instances where the same issue is repeated. To ensure that it doesn’t slow down your website agency while solving the issues, you should collate everything into a separate place and make sure you check it before sending the information to your company.


You’re now eager to start checking your website’s performance but keep in mind, Rome wasn’t built in a day and neither did your website. It can be depressing to see problems with your website, but that’s a normal component of the procedure. Remember, you’ll be 100x greater critical about your website than other websites It’s highly likely that you’ve experienced similar problems on other websites but you haven’t even registered your site!



Serena Gray

I work as a Senior Testing Specialist at TestingXperts. I am a testing professional accustomed to working in a complex, project-based environment.